Frequently Asked Questions
Find answers to common questions about shopping, shipping, sizing, returns, refunds, and orders at Behifl.
Orders
How do I know if my order was placed successfully?
After placing your order, you should receive an order confirmation email containing your order details.
If you don't see it, please check your spam or junk folder. If you still can't find your confirmation, contact us at support@behifl.com.
Can I change my order after placing it?
If you need to change your order or shipping information, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing or fulfillment.
Can I cancel my order?
Yes. You may request cancellation within 1 hour of placing your order, provided the applicable item has not already been fulfilled.
Please contact support@behifl.com as soon as possible.
After the 1-hour cancellation window, we cannot guarantee that your order can be canceled.
Shipping & Delivery
Where does Behifl ship?
Behifl serves customers across the United States. Available shipping options for your delivery address will be displayed at checkout.
What shipping options do you offer?
We currently offer:
Economy Shipping
- $4.13
- Estimated delivery: 5–8 business days
- FREE on eligible orders of $99 or more
Express Shipping
- $13.21
- Estimated delivery: 4–7 business days
Final shipping options and charges will be displayed at checkout.
How long does delivery take?
Our estimated delivery times are:
- Economy Shipping: 5–8 business days
- Express Shipping: 4–7 business days
Business days do not include weekends or U.S. federal holidays.
Delivery estimates are guidelines and may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.
How can I track my order?
Once tracking information becomes available, you will receive a shipping confirmation email with your tracking details.
Please allow some time for the carrier's system to update after receiving your tracking number.
What should I do if my package is delayed or missing?
First, check your tracking information for the latest delivery status.
If your order has not arrived within the expected timeframe or you need additional assistance, contact support@behifl.com with your order number.
Returns & Refunds
What is Behifl's return policy?
We accept eligible return requests within 30 days of delivery.
Returned items must be unworn, unused, unwashed, in their original condition, and have all original tags attached.
Do you offer free returns?
Yes. Behifl provides free return shipping for eligible returns.
Please contact us before sending anything back so we can review your request and provide the appropriate return instructions.
How do I request a return?
Contact support@behifl.com within 30 days of delivery and include:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos if the item is damaged, defective, or incorrect
Please wait for our return instructions before sending your item.
When will I receive my refund?
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Can I exchange a dress for another size?
Please contact us if you need another size, color, or style.
Exchange availability depends on current inventory. If a direct exchange is unavailable, you may return the eligible item and place a new order.
Products & Sizing
How do I choose the right size?
Please review the Size Guide and product-specific sizing information before ordering.
Fit and measurements may vary depending on the dress style, fabric, and design. When product-specific measurements are available, please use them as your primary reference.
What if I'm between two sizes?
If your measurements fall between two sizes, choosing the larger size may provide a more comfortable fit, especially for fitted or non-stretch styles.
If you're unsure, contact our customer service team before ordering.
Will the dress color look exactly like the photos?
We make reasonable efforts to display product colors accurately. However, actual colors may vary slightly due to photography, lighting, screen settings, and the device used to view our website.
What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible at support@behifl.com.
Include your order number and clear photos showing the issue. Our customer service team will review your request and provide an appropriate solution.
Payment & Security
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on the payment options currently available through our store.
Is shopping at Behifl secure?
We use secure e-commerce checkout and payment processing technologies provided by our commerce and payment service providers.
Behifl does not directly store your full payment card information.
Still Need Help?
We're happy to assist with questions about products, sizing, orders, shipping, returns, or refunds.
Behifl Customer Service
Email: support@behifl.com
Phone: 657-105-6684
Business Address:
12891 Harbor Blvd
Garden Grove, California 92840
United States