Refund policy
Last Updated: August 20, 2026
At Behifl, we want you to feel confident when shopping with us. If your purchase isn't quite right, you may request a return in accordance with the policy below.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
The 30-day return window begins on the date your item is delivered.
To be eligible for a return, the item must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging when applicable.
- Be free from stains, makeup, deodorant, perfume, odors, alterations, or other signs of wear.
- Include proof of purchase or valid order information.
Items that do not meet these requirements may not be eligible for a refund.
Free Return Shipping
We provide free return shipping for eligible returns.
Before returning an item, please contact our customer service team at:
Once your return request has been reviewed and approved, we will provide the applicable return instructions.
Please do not send an item back without first receiving return authorization and instructions from Behifl.
How to Request a Return
To request a return within the 30-day return window, contact us at support@behifl.com and provide:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos if the item arrived damaged, defective, or incorrect
Our customer service team will review your request and provide the next steps.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If your return is approved, your refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges, including any Express Shipping charges paid when placing the order, are generally non-refundable unless the return results from an error by Behifl.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@behifl.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and issue
- Photos of the packaging when relevant
We will review the issue and provide an appropriate resolution.
Exchanges
If you would like another size, color, or style, please contact our customer service team.
Exchange availability depends on current inventory. If a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred item.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, washed, altered, or damaged after delivery
- Items without their original tags
- Items showing stains, makeup, deodorant, perfume, odors, or other signs of use
- Gift cards
- Items specifically marked Final Sale at the time of purchase
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Order Cancellations
Orders may be canceled within 1 hour of placing the order, provided the applicable item has not already been fulfilled.
If you wish to cancel your order, please submit your cancellation request as soon as possible or contact us at:
After the 1-hour cancellation window has passed, we cannot guarantee that your order can be canceled because it may have already entered processing or fulfillment.
If your order can no longer be canceled, you may request a return after receiving it in accordance with our 30-Day Return Policy.
Order Changes
If you need to change your shipping address or other order information, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has entered processing or fulfillment.
Return Address
Please do not send returns directly to our business address without authorization.
After your return request is approved, our customer service team will provide the appropriate return instructions and return destination.
Unauthorized returns may result in processing delays.
Contact Us
If you have questions about a return, refund, exchange, or cancellation, please contact:
Behifl Customer Service
Email: support@behifl.com
Business Address:
12891 Harbor Blvd
Garden Grove, California 92840
United States